Help
Questions people ask
Shopping with Kuruvy
How do I place an order?
Pick a gift pack, add a free gift note if you like, and go to checkout. Enter your name, phone number and the Singapore address it should go to, then pay by PayNow. You get an order code straight away and we confirm on WhatsApp.
Do I need an account to order?
No. You can check out as a guest. Creating an account afterwards keeps all your orders under My orders so you can reorder the same pack in a tap.
Are the products genuine?
Yes. Everything is bought from Singapore supermarkets and licensed wholesalers, the same brands and sizes you would pick up yourself. Each pack lists exactly what is inside.
Can I change what is inside a pack?
Yes. Message us on WhatsApp before you pay and we will swap or add items and tell you the new price.
Can I change or cancel my order after placing it?
Free of charge until it has been packed. Message us on WhatsApp with your order code. Once a pack is out for delivery it cannot be cancelled.
Why is a pack not showing?
We only list packs we can fill right now. If something you wanted is gone, message us and we will tell you when it is back or put together something similar.
Delivery and collection
Where do you deliver?
Anywhere in Singapore with a postal code: HDB, condo, office or dormitory.
When will it arrive?
Usually within a day or two. We confirm the delivery time with you on WhatsApp before we come, so someone is there to receive it.
What is the delivery fee?
Delivery is free. There is no minimum order.
Can you deliver to my friend instead of me?
Yes. Put their name and Singapore address at checkout and your gift note goes in the pack. We will message you, not them, to confirm the time unless you ask otherwise.
How do I track my order?
The order page you see after checkout shows the status: placed, payment verified, out for delivery, delivered. If you have an account it is also under My orders. Or simply WhatsApp us your order code.
Can I collect instead of having it delivered?
If your dormitory is on our list you can choose it at checkout. We WhatsApp you to arrange a day and time to hand it over at your gate, free of charge. Otherwise we deliver to you.
Payment and refunds
What payment methods do you accept?
PayNow only. Scan the QR code shown after you order with any Singapore bank app, then upload the payment screenshot so we can match it. We cannot take cash because our delivery partners do not collect payment.
I paid by PayNow but my order still says pending. Why?
We match PayNow screenshots by hand, usually within a few hours. If it is still pending after that, WhatsApp us your order code and we will sort it out.
How do refunds work?
Refunds go back by PayNow to the account that paid, within 7 working days.
Products and travel
Is it safe to carry on a flight?
Yes, in checked baggage. Everything is sealed and packed to travel. Some bottles are over 100 ml, so keep the pack in your check-in luggage rather than your cabin bag.
What if an item in my pack runs out?
We replace it with an equivalent of the same or higher value, or contact you before packing. If you would rather not have a substitute we refund the difference.
Can I add a message?
Yes. Every pack comes with a free gift note, in Tamil or English, written the way you say it. Type it when you add the pack to your cart.
Help and your account
How do I contact you?
WhatsApp is fastest; the number is at the bottom of this page. You can also email ops@kuruvy.com.
Something arrived damaged or missing. What now?
Tell us on WhatsApp within 24 hours of delivery with a clear photo and we will replace it or refund it.
Is my personal data safe?
Yes. We follow Singapore's Personal Data Protection Act, use your details only to fulfil your order, and never sell them. Our privacy notice, linked in the footer, has the full picture.
How do I reset my password?
Use the Forgot password link on the sign-in page and we will email you a reset link. Guest orders have no password; use the order link from checkout or WhatsApp us.
Offers and group orders
How do I hear about new packs and offers?
Message us on WhatsApp and ask to be added to our broadcast list, and follow us on the social links in the footer.
Do you have a membership or loyalty programme?
Not yet. If you are ordering for a group or a whole dormitory, WhatsApp us for a bulk price.
Something else? Message us on WhatsApp 8294 4262